Field Trial of a Shopworker Robot with Friendly Guidance and Appropriate Admonishments

We developed an admonishing service for a shopworker robot and conducted field trial to investigate the impressions of shop’s staff customers. Applying in real-world is difficult due high risk rejection by society. wanted achieve acceptable while simultaneously avoiding impression forceful request from machine. proposed harmonized design that provided friendly services. First, we interviewed learn their strategies both From our evaluation interview results, derived three principles: impressions, zero erroneous admonishments, polite requests. Based on principles, implemented social guides customers product locations admonishes those who are not wearing face masks. 13-day retail shop shopworkers robot. The results imply approach successful. Both had overall positive robot, its services, expressed intention use it future. Furthermore, studied robot’s autonomous service-providing capability with hired participants deepen study mask recognition capability.